Accessibility Statement for Bulky Waste Collection area
Accessible Bulky Waste Collection Information
Our commitment to accessibility ensures that the bulky-item collection and bulky waste service information is usable by as many people as possible. This statement explains how the bulky waste collection area and associated online services meet accessibility standards, what measures we have taken, and how to request additional support.
We design pages and physical service points with accessibility in mind. Key features include clear signage, high-contrast colour choices for maps and labels, and simplified layouts for booking bulky-item pickups. We also provide alternative text for images, descriptive headings, and consistent navigation patterns so that the bulky waste service is easier to use for everyone.
Our digital content aims for WCAG 2.1 AA compliance. This includes semantic HTML, ARIA landmarks where appropriate, and readable fonts. We test pages with screen readers and aim for robust screen-reader support so that users relying on assistive technologies can access bulky item collection details, eligibility criteria, and scheduling information reliably.
We support keyboard navigation across all pages related to bulky item collection and the bulky waste collection area. Keyboard users can tab through interactive elements, use skip links to move to main content, and activate controls without a mouse. Focus indicators are visible and prominent to help users know where they are on the page.
We use an inclusive design approach for the bulky waste service: form fields are labelled, error messages are programmatically associated with inputs, and descriptive instructions are provided. Assistive technology users will find consistent landmarks and headings only one tab away, reducing the need for repeated navigation.
To support people with different needs we provide:
- Text alternatives for non-text content related to bulky waste collection;
- Transcripts or captions for any video guidance about preparing items for collection;
- Clear instructions and examples for what qualifies as bulky waste and how to prepare items safely.
We regularly evaluate our bulky-item pickup pages and the physical collection area for accessibility gaps. Testing includes automated tools, manual audits, and user testing with people who have disabilities. Results are used to prioritise changes and ensure ongoing compliance with accessibility expectations.
If you have difficulty using any part of the bulky waste collection area information or need content in an alternative format, you can make an accessibility request. Please provide the page or service you are trying to use and a description of the support you need so we can respond efficiently. We do not include direct contact details here, but accessibility requests are handled promptly through our designated support channels.
Ongoing improvements and how we measure success
We monitor performance against WCAG 2.1 AA criteria and maintain a prioritized plan for accessibility work. Improvements may include enhanced keyboard focus management, expanded screen-reader labels, and refinements to contrast and layout in the bulky waste collection area. We evaluate change impact and publish summaries of progress in accessibility reports.Additional notes: While we strive to meet WCAG 2.1 AA across the bulky-item collection experience, occasional issues may arise. If you encounter a barrier, submit an accessibility request with the relevant page or service reference and a short description of the problem. We will acknowledge your request, explain steps to address the issue, and offer interim alternatives where possible. Our aim is continuous improvement so everyone can access bulky waste pickup information and services with confidence.